SE7500WV2 hangs upon random reboot

Hi there,

My problem: have an Intel server based on the SE7500WV2 motherboard,
SCSI version, 2.4 GHz Xeon CPU, SR2300 chassis, 1 GB RAM - standard
config (I'm pretty sure it has an Intel recommended configuration)
which hangs on a weekly basis. But that is not the strangest part
(although I have 5 years Compaq desktops in the office that are much
more reliable than this super-duper & expensive thing) - it does it in
such a manner that even a power reboot won't put in back online. It
just refuses to start, the power source fan doesn't spin - nothing,
completely dead.

And of course it has live e-commerce sites on it :-(, running
unattended in a DataCenter, hooked on UPS & backed up by power
generators. Quite expensive service I must add but is all for nothing
since the actual problem seems to be our top-of-the-art Intel machine
(anyway, it was top of the art less than a year ago when we bought
it).

Unplugging the power cord and putting it back on doesn't work. Neither
is unplugging power, plugging back and pressing the front panel power
switch. Actually, to be honest, sometimes that combination does the
job. But sometimes it doesn't. Last time the support personnel had to
take it off the rack, remove the lid and unplug the power source
connector from the motherboard to convince it to boot again. So -
absolutely erratic behaviour.

It's running Windows 2000 Server and the only thing Event Viewer
reports is "the previous system shutdown was unexpected".

We checked the troubleshooting guide - the RAM we use is on Intel's
tested memory list (2 x 512 MB Kingston DIMM). BIOS upgrade was never
performed.

Has anybody run into this before? Is there something else that we're
missing here? Any hint would be highly appreciated - we'll soon be
forced to sing and dance around the thing to make it start again :-(

Best Regards,
Cristian

suspect #1: power supply.

"Cristian" <chris_augustin@hotmail.com> wrote in message
news:93c48ae7.0312140932.38ce8806@posting.google.c om...
> Hi there,
>
> My problem: have an Intel server based on the SE7500WV2 motherboard,
> SCSI version, 2.4 GHz Xeon CPU, SR2300 chassis, 1 GB RAM - standard
> config (I'm pretty sure it has an Intel recommended configuration)
> which hangs on a weekly basis. But that is not the strangest part
> (although I have 5 years Compaq desktops in the office that are much
> more reliable than this super-duper & expensive thing) - it does it in
> such a manner that even a power reboot won't put in back online. It
> just refuses to start, the power source fan doesn't spin - nothing,
> completely dead.
>
> And of course it has live e-commerce sites on it :-(, running
> unattended in a DataCenter, hooked on UPS & backed up by power
> generators. Quite expensive service I must add but is all for nothing
> since the actual problem seems to be our top-of-the-art Intel machine
> (anyway, it was top of the art less than a year ago when we bought
> it).
>
> Unplugging the power cord and putting it back on doesn't work. Neither
> is unplugging power, plugging back and pressing the front panel power
> switch. Actually, to be honest, sometimes that combination does the
> job. But sometimes it doesn't. Last time the support personnel had to
> take it off the rack, remove the lid and unplug the power source
> connector from the motherboard to convince it to boot again. So -
> absolutely erratic behaviour.
>
> It's running Windows 2000 Server and the only thing Event Viewer
> reports is "the previous system shutdown was unexpected".
>
> We checked the troubleshooting guide - the RAM we use is on Intel's
> tested memory list (2 x 512 MB Kingston DIMM). BIOS upgrade was never
> performed.
>
> Has anybody run into this before? Is there something else that we're
> missing here? Any hint would be highly appreciated - we'll soon be
> forced to sing and dance around the thing to make it start again :-(
>
> Best Regards,
> Cristian


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