Newegg Experience

pcnut wrote:
> that's all i ever wanted, Ed--to have the order cancelled and not shipped. i
> can deal with them crediting me later, i understanding billing departments
> can't instantly credit back a client's account.
>
> Newegg even gave me an order cancellation confirmation (i have proof of this
> in an e-mail they sent me), but they still shipped the order even though it
> had been *confirmed* cancelled days earlier.
>
> in any regard, i'm not bitter. i will more than like purchase from the
> company again. i just want to openly tell others about how Newegg treats
> order cancellations.

You keep talking about their 'order cancellation policy' as if this was
all some nefarious plot on their part but since they're out the
shipping, both ways, just what the hell is their motive for this
'nefarious plot' you keep jumping up and down about?



> "Ed Light" <notanyspam@hadtoentersomething.com> wrote in message
> news:vf9g9i5o92ve77@corp.supernews.com...
>
>>"JS" <pcnut@maine.rr.com> wrote in message
>>news:CZ1Ja.14743$kQ5.7114@twister.nyroc.rr.com.. .
>>
>>>i refused the order but Newegg had already charged my card. so now i
>>
> have
>
>>to
>>
>>>wait until they receive the product back, then another 3-5 days until
>>
> the
>
>>>credit is applied. needless to say, this has me very frustrated (and
>>
>>upset).
>>
>>Sorry, but it's not really too extreme. Of course they want their product
>>back first.
>>
>>However, it would be great if when you cancel an order online it would
>>really be canceled right then. That's a good expectation.
>>
>>
>>--
>>Ed Light
>>
>>Smiley :-/
>>MS Smiley :-\
>>
>>
>>
>
>
>

"David Maynard" <dNOTmayn@ev1.net> wrote in message
news:3EF6A801.8010301@ev1.net...
>
> You keep talking about their 'order cancellation policy' as if this was
> all some nefarious plot on their part but since they're out the
> shipping, both ways, just what the hell is their motive for this
> 'nefarious plot' you keep jumping up and down about?

Possibly to convince people to place orders in the first place? If you know
that the company has a good cancellation policy, people are more likely to
place an order.
However, if you cancel immediately after purchase, and the goods are still
shipped and billed *several days* later, the cancellation policy isn't worth
shat. Then it doesn't really exist -- it's just a return policy, marketed
as a cancellation policy. I hope this isn't what was happening, and that
Newegg will clarify it for us (and make sure that the user's comments are
reinstated).

--
*Art

Arthur Hagen wrote:
> "David Maynard" <dNOTmayn@ev1.net> wrote in message
> news:3EF6A801.8010301@ev1.net...
>
>>You keep talking about their 'order cancellation policy' as if this was
>>all some nefarious plot on their part but since they're out the
>>shipping, both ways, just what the hell is their motive for this
>>'nefarious plot' you keep jumping up and down about?
>
>
> Possibly to convince people to place orders in the first place? If you know
> that the company has a good cancellation policy, people are more likely to
> place an order.
> However, if you cancel immediately after purchase, and the goods are still
> shipped and billed *several days* later, the cancellation policy isn't worth
> shat. Then it doesn't really exist -- it's just a return policy, marketed
> as a cancellation policy. I hope this isn't what was happening, and that
> Newegg will clarify it for us (and make sure that the user's comments are
> reinstated).
>

I think you missed the point. Even if, for the sake of argument, we
presume your 'miss stated cancellation policy' is an intentional
nefarious plot, how does it make them money when they end up with no
sale but are stuck for shipping costs both ways?

If, as the buyer claimed, it was supposedly shipped "several days later"
(after cancellation) then why wouldn't they have just canceled instead?
What motive do they have for deciding "hey, let's ship it anyway and pay
for shipping both ways when it's rejected, like we're going to tell him
to do?"

That makes no sense at all as far as nefarious plots go.

What's more likely is that whatever he really did confused their system
enough that they inadvertently shipped but, even from his own
description, they've taken the full cost of it and made him as whole as
possible as they apparently didn't even try to hit him up for return
shipping, or a restocking charge, or a 'store credit', or any of the
other 'nefarious plots' one might try. He's out nothing, except for his
complaint about how long it takes credit card charges to get reversed,
while they're out double shipping costs for an item he missordered, not
to mention the pulling and restocking.

It might be irritating and they might want to take a look see at how
their system let it fall through, but it hardly falls into the category
of deceptive business practices.

So, as for the 'complaint', what is it? "I made a mistake with the
order. They made a mistake in shipping my mistaken order. Then they bore
the full cost, made me whole, and it cost me nothing. Curses on them."

Why do you insist on blaming other people for your own mistake? Be a man,
laugh at yourself, and do what you can to fix it. Its pretty hard to click
on "Ok, this is what I want, please bill me for it" and say its their fault
that you didn't really want it. Just assume that money is temporarily gone,
order the right stuff, and do what you can to fix the your mistake. Have a
beer, tell your friends what you did, laugh over it, and forget it.
Newegg has a pretty good reputation, you have just given yourself the
reputation of making mistaken orders.

--
Good Luck!
BB

proud member of www.thegenomecollective.com

"Arthur Hagen" <art@broomstick.com> wrote in message
news:r06js-cga.ln1@kether.broomstick.com...
>
> "David Maynard" <dNOTmayn@ev1.net> wrote in message
> news:3EF6A801.8010301@ev1.net...
> >
> > You keep talking about their 'order cancellation policy' as if this was
> > all some nefarious plot on their part but since they're out the
> > shipping, both ways, just what the hell is their motive for this
> > 'nefarious plot' you keep jumping up and down about?
>
> Possibly to convince people to place orders in the first place? If you
know
> that the company has a good cancellation policy, people are more likely to
> place an order.
> However, if you cancel immediately after purchase, and the goods are still
> shipped and billed *several days* later, the cancellation policy isn't
worth
> shat. Then it doesn't really exist -- it's just a return policy, marketed
> as a cancellation policy. I hope this isn't what was happening, and that
> Newegg will clarify it for us (and make sure that the user's comments are
> reinstated).
>
> --
> *Art
>

"David Maynard" <dNOTmayn@ev1.net> wrote in message
news:3EF7A0DF.8060306@ev1.net...
> Arthur Hagen wrote:
> > "David Maynard" <dNOTmayn@ev1.net> wrote in message
> > news:3EF6A801.8010301@ev1.net...
> >
> > Possibly to convince people to place orders in the first place? If you
know
> > that the company has a good cancellation policy, people are more likely
to
> > place an order.
> > However, if you cancel immediately after purchase, and the goods are
still
> > shipped and billed *several days* later, the cancellation policy isn't
worth
> > shat. Then it doesn't really exist -- it's just a return policy,
marketed
> > as a cancellation policy. I hope this isn't what was happening, and
that
> > Newegg will clarify it for us (and make sure that the user's comments
are
> > reinstated).
> >
>
> I think you missed the point. Even if, for the sake of argument, we
> presume your 'miss stated cancellation policy' is an intentional
> nefarious plot, how does it make them money when they end up with no
> sale but are stuck for shipping costs both ways?

The "nefarious plot" is your words, and not anyone elses. They make money
not on the cancelled order, but ALL THE OTHER orders they get because
customers are more likely to buy IF there is a good cancellation policy.

> If, as the buyer claimed, it was supposedly shipped "several days later"
> (after cancellation) then why wouldn't they have just canceled instead?
> What motive do they have for deciding "hey, let's ship it anyway and pay
> for shipping both ways when it's rejected, like we're going to tell him
> to do?"

Perhaps it's cheaper to not have a cancellation system at all, but a poor
sod who goes through all miscellaneous email every few days? If what the
original poster stated is correct, it's obvious that they don't have a an
automatic cancellation system that would instantly remove the order from the
database unless flagged as shipped.

> That makes no sense at all as far as nefarious plots go.

Of course it doesn't, and you're the one who talk about nefarious plots all
the time. So YOU explain it then? How could a user possibly get a
cancellation confirmation and still get billed and shipped the order if the
cancellation policy as stated is true?

> What's more likely is that whatever he really did confused their system
> enough that they inadvertently shipped but, even from his own
> description, they've taken the full cost of it and made him as whole as
> possible as they apparently didn't even try to hit him up for return
> shipping, or a restocking charge, or a 'store credit', or any of the
> other 'nefarious plots' one might try.

Here you go again about "nefarious plots". Are you done yet?

> He's out nothing, except for his
> complaint about how long it takes credit card charges to get reversed,
> while they're out double shipping costs for an item he missordered, not
> to mention the pulling and restocking.

He's out the billed amount on his credit line (or, if using a debit card, on
his available balance). If that causes his credit to be maxed out, he can't
order what he REALLY wanted, or make other purchases until the reversal is
complete. Depending on the credit card company, he might also be out on the
interest between the debit and the credit.

> So, as for the 'complaint', what is it? "I made a mistake with the
> order. They made a mistake in shipping my mistaken order. Then they bore
> the full cost, made me whole, and it cost me nothing. Curses on them."

According to their cancellation policy, it's *OK* for the customer to make a
mistake in the order, as you can cancel it. Who bears the costs is
irrelevant to whether there is an error or misrepresentation.

Time to *plonk* you again.
--
*Art

"billy_bat" <billy_bat@reallyhotmail.com> wrote in message
news:bd887i$5n2$1@bob.news.rcn.net...
> Why do you insist on blaming other people for your own mistake?

Uhm, you're posting to the wrong person.

--
*Art