Broken 360 out of warranty

Morn,

I know there's been lots of talk of not paying the 90 quid to get your 360
fixed out of warranty but has anyone actually managed to do so or is it all
talk?

My replacement 360 has just packed in, got my launch day one swapped for
free in November just before the warranty expired. So this one hasn't
lasted 7 months and I don't feel like paying to get it swapped for another.

cNp

On 2007-05-15 10:11:03 +0100, "cNp" <ladedah@dumdidum.co.uk> said:

> Morn,
>
> I know there's been lots of talk of not paying the 90 quid to get your 360
> fixed out of warranty but has anyone actually managed to do so or is it all
> talk?
>
> My replacement 360 has just packed in, got my launch day one swapped for
> free in November just before the warranty expired. So this one hasn't
> lasted 7 months and I don't feel like paying to get it swapped for another.

Technically speaking under the Sale of Goods act the retailer (NOT the
manufacturer) should replace or repair it at no cost. But they won't,
as they know that nobody can ever be arsed spending years going through
the expensive and tediously time-consuming small claims court.


--
Zo

cNp wrote:
> Morn,
>
> I know there's been lots of talk of not paying the 90 quid to get your 360
> fixed out of warranty but has anyone actually managed to do so or is it all
> talk?
>
> My replacement 360 has just packed in, got my launch day one swapped for
> free in November just before the warranty expired. So this one hasn't
> lasted 7 months and I don't feel like paying to get it swapped for another.
>
> cNp
>
>


Surely if you have a replacement xbox 360 a new one your warrenty would
have been applied.

In article <5atbp7F2q1taeU1@mid.individual.net>, cNp says...
> Morn,
>
> I know there's been lots of talk of not paying the 90 quid to get your 360
> fixed out of warranty but has anyone actually managed to do so or is it all
> talk?
>
> My replacement 360 has just packed in, got my launch day one swapped for
> free in November just before the warranty expired. So this one hasn't
> lasted 7 months and I don't feel like paying to get it swapped for another.
>
Sale of Goods Act is your friend - particularly the part that states
that something should last for a reasonable length of time - 6 years
for TVs AFAIR - and if the fault has been caused during manufacture,
it's up to the retailer to repair or replace.

A console should last a good few years. It has been proven that the
soldering in the manufacturing processes used in 360's is defective as
is the design in the earlier ones. This is the reason for your claim.


--
Conor

Light travels faster than sound. This is why some people appear bright
until you hear them speak.........

Zomoniac wrote:
> On 2007-05-15 10:11:03 +0100, "cNp" <ladedah@dumdidum.co.uk> said:
>
>> Morn,
>>
>> I know there's been lots of talk of not paying the 90 quid to get your
>> 360
>> fixed out of warranty but has anyone actually managed to do so or is
>> it all
>> talk?
>>
>> My replacement 360 has just packed in, got my launch day one swapped for
>> free in November just before the warranty expired. So this one hasn't
>> lasted 7 months and I don't feel like paying to get it swapped for
>> another.
>
>
> Technically speaking under the Sale of Goods act the retailer (NOT the
> manufacturer) should replace or repair it at no cost. But they won't, as
> they know that nobody can ever be arsed spending years going through the
> expensive and tediously time-consuming small claims court.
>
>

I'm sure WCZ will be along shortly to tell you about the letter he wrote
to Curry's explaining the SoGA to them after his 360 broke after 16
months and the cheque for £89 he received from them shortly afterwards
so he could get it repaired.

"Conor" <conor.turton@gmail.com> wrote in message
> Sale of Goods Act is your friend - particularly the part that states
> that something should last for a reasonable length of time - 6 years
> for TVs AFAIR - and if the fault has been caused during manufacture,
> it's up to the retailer to repair or replace.
>
> A console should last a good few years. It has been proven that the
> soldering in the manufacturing processes used in 360's is defective as
> is the design in the earlier ones. This is the reason for your claim.

So I need to go to Gamestation... not sure I have a receipt anymore and this
360 isn't the one they sold me anymore either... does that make MS liable?

cNp

> So I need to go to Gamestation... not sure I have a receipt anymore and
> this
> 360 isn't the one they sold me anymore either... does that make MS liable?

Your contract is with the store you bought it from, you have no contract
with MS so they are not liable for your console.

"cNp" <ladedah@dumdidum.co.uk> wrote in message
news:5athrdF2pcbhqU1@mid.individual.net...
> "Conor" <conor.turton@gmail.com> wrote in message
>> Sale of Goods Act is your friend - particularly the part that states
>> that something should last for a reasonable length of time - 6 years
>> for TVs AFAIR - and if the fault has been caused during manufacture,
>> it's up to the retailer to repair or replace.
>>
>> A console should last a good few years. It has been proven that the
>> soldering in the manufacturing processes used in 360's is defective as
>> is the design in the earlier ones. This is the reason for your claim.
>
> So I need to go to Gamestation... not sure I have a receipt anymore and
> this
> 360 isn't the one they sold me anymore either... does that make MS liable?
>

You don't need a receipt. If you have a credit card and bank statement
showing the purchase that will do. Or Gamestation may be able to find the
transaction themselves.

The 'warranty' runs from the date of purchase for 12 months. If you get a
replacement within that time it's still only 12 months from the date of
purchase. Saying that, Gamestation may be different and they may just offer
to exchange it if you explain the situation. After that your procedure is
to write to head office. Send it recorded delivery. I didn't specify a
date I expected to hear from them by but I did quote the relevant SoGA
sections and set out in clear terms what I wanted from them. I wasn't
arsey, just explained exactly what had happened and explained what MS had
said. In your case include that this is the 2nd failure you've had and the
fact that it is 7 months old.

If you hear nothing write again, including a copy of the previous letter.
This time state a time period for the reply - 14 days should do. Mention
you will consider legal action if you hear nothing. If you hear nothing,
write one more time including all communication stating that if you hear
nothing within 7 days you will be taking the matter to court. After that
it's the small claims court for you. I would think it would be an open and
shut case as you've had one failure and now you're got another - both within
the first 12 months of life.

Go and talk to the Gamestation you've got nothing to lose. Good luck!

> cNp
>
>

"WCZ" <Dav123456@willnotwork.com> wrote in message
news:f2c761$gqm$1@newsfeed.th.ifl.net...

<SNIP>
>
> Go and talk to the Gamestation you've got nothing to lose. Good luck!

Great stuff, thanks for that; first stop Gamestation... then letter writing,
make a change from writing to First Great Western. :¬D

cNp

"jochta" <dontbother@spamoff.com> wrote in message
news:46498b54$0$20283$9a6e19ea@unlimited.newshosti ng.com...
> Zomoniac wrote:
>> On 2007-05-15 10:11:03 +0100, "cNp" <ladedah@dumdidum.co.uk> said:
>>
>>> Morn,
>>>
>>> I know there's been lots of talk of not paying the 90 quid to get your
>>> 360
>>> fixed out of warranty but has anyone actually managed to do so or is it
>>> all
>>> talk?
>>>
>>> My replacement 360 has just packed in, got my launch day one swapped for
>>> free in November just before the warranty expired. So this one hasn't
>>> lasted 7 months and I don't feel like paying to get it swapped for
>>> another.
>>
>>
>> Technically speaking under the Sale of Goods act the retailer (NOT the
>> manufacturer) should replace or repair it at no cost. But they won't, as
>> they know that nobody can ever be arsed spending years going through the
>> expensive and tediously time-consuming small claims court.
>>
>>
>
> I'm sure WCZ will be along shortly to tell you about the letter he wrote
> to Curry's explaining the SoGA to them after his 360 broke after 16 months
> and the cheque for £89 he received from them shortly afterwards so he
> could get it repaired.

Tis true. I wrote a polite letter explaining the situation including all
relevant sections of the SoGA. They checked with MS that I had actually
contacted them then I received a phone call saying I should expect a cheque
in the mail. I was extremely surprised as I was certain it would end up in
court.