Xbox 360 problems

Hi,

I know that there are already various posts out there describing
various issues with the XBox 360. I am now on my 2nd, the 1st decided
to stop playing disks (I suspect it has scratched 1 or 2 of them as
they no longer work on the new console).

I was happy with the support I received regarding the console,
although I never did find out what the exact problem was with the
original console (except for a hardware fault - nobody at MS could be
more specific). My issue is regarding the damaged game disks.

I have posted this because I want to know just how many people have
been left in the position I am now in. That is, I now have 2 damaged
game disks, one of which still plays now and again, and MS are
refusing to replace these disks.
Now in my opinion (and this is only an opinion) MS have a moral (not
legal) obligation to replace the damaged disks free of charge.
Instead, I am being told the only option is to pay £10 for a
replacement. Even then this only covers Microsoft studio games, not
any other games.
I spoke to one of the support team, who categorically stated that it
was Microsoft policy not to give free games away, and my only option
was the disk replacement program.

I just want to see how many people now have damaged disks, or how many
people have actually had to pay to have disks replaced. I would rather
pay to get the disks repaired than give MS more money.

It is not about the money, but I do not think the MS policy is morally
correct. I do not see that anything can be done about this, against a
company the size of MS but I would be interested to know just how
widespread this issue is.

So please, if you have had this issue, and you now have £50 coasters
rather than game disks, please post here. And tell anybody else that
you know that has this issue to post here too.

Many Thanks,

Paul

<paulwragg2323@hotmail.com> wrote in message
news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...
Hi,

I know that there are already various posts out there describing
various issues with the XBox 360. I am now on my 2nd, the 1st decided
to stop playing disks (I suspect it has scratched 1 or 2 of them as
they no longer work on the new console).

I was happy with the support I received regarding the console,
although I never did find out what the exact problem was with the
original console (except for a hardware fault - nobody at MS could be
more specific). My issue is regarding the damaged game disks.

I have posted this because I want to know just how many people have
been left in the position I am now in. That is, I now have 2 damaged
game disks, one of which still plays now and again, and MS are
refusing to replace these disks.
Now in my opinion (and this is only an opinion) MS have a moral (not
legal) obligation to replace the damaged disks free of charge.
Instead, I am being told the only option is to pay £10 for a
replacement. Even then this only covers Microsoft studio games, not
any other games.
I spoke to one of the support team, who categorically stated that it
was Microsoft policy not to give free games away, and my only option
was the disk replacement program.

I just want to see how many people now have damaged disks, or how many
people have actually had to pay to have disks replaced. I would rather
pay to get the disks repaired than give MS more money.

It is not about the money, but I do not think the MS policy is morally
correct. I do not see that anything can be done about this, against a
company the size of MS but I would be interested to know just how
widespread this issue is.

So please, if you have had this issue, and you now have £50 coasters
rather than game disks, please post here. And tell anybody else that
you know that has this issue to post here too.

Many Thanks,

Paul


You have so many problems with the 360, you decided to post this twice, huh?
3 hours apart? Now THAT'S a lot of 360 problems.

>So please, if you have had this issue, and you now have £50 coasters
>rather than game disks, please post here. And tell anybody else that
>you know that has this issue to post here too.
>
>Many Thanks,
>
>Paul

I have some expensive coasters - but then I also have three small boys. We
learned early on to buy games pre-owned, and if Daddy absolutely HAS to have
the latest game, to keep it locked away from children....

<paulwragg2323@hotmail.com> wrote in message
news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...

> So please, if you have had this issue, and you now have £50 coasters
> rather than game disks, please post here. And tell anybody else that
> you know that has this issue to post here too.

Do retail stores in your area offer insurance on the games you purchase? I
had one of my defective 360's turn a few games into coasters as well. Ever
since then I have been purchasing insurance with every "new" game I get from
EB / Gamestop. It's worth it to get full replacement just incase.

In article <1177428181.094173.144420@c18g2000prb.googlegroups .com>,
paulwragg2323@hotmail.com says...
> Hi,
>
> I know that there are already various posts out there describing
> various issues with the XBox 360. I am now on my 2nd, the 1st decided
> to stop playing disks (I suspect it has scratched 1 or 2 of them as
> they no longer work on the new console).
>
> I was happy with the support I received regarding the console,
> although I never did find out what the exact problem was with the
> original console (except for a hardware fault - nobody at MS could be
> more specific). My issue is regarding the damaged game disks.
>
>
I hope you've learned your lesson about tilting the unit with a disc
spinning.

"boodybandit" <allaboutgamez@comcast.net> wrote in message
news:3OqdnfBsEb81urPbnZ2dnUVZ_uCinZ2d@comcast.com. ..
>
> <paulwragg2323@hotmail.com> wrote in message
> news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...
>
>> So please, if you have had this issue, and you now have £50 coasters
>> rather than game disks, please post here. And tell anybody else that
>> you know that has this issue to post here too.
>
> Do retail stores in your area offer insurance on the games you purchase? I
> had one of my defective 360's turn a few games into coasters as well. Ever
> since then I have been purchasing insurance with every "new" game I get
> from EB / Gamestop. It's worth it to get full replacement just incase.

I`ve never heard of a shop offering this. So they sell you insurance incase
you damage the disk, in which case you go to them and they`ll swap it out
for you? How much does it cost? And do they end up just re cycling the
disk back to their shelves to try and palm the problem off to someone else
(in which case it`d presumably be a case of "on your bike" if they didn`t
pay the insurance), or do they do it properly and send it back to their
supplier?

In article <596rdfF2jp6kfU1@mid.individual.net>,
SimonFinnigan@hotmail.com says...
> "boodybandit" <allaboutgamez@comcast.net> wrote in message
> news:3OqdnfBsEb81urPbnZ2dnUVZ_uCinZ2d@comcast.com. ..
> >
> > <paulwragg2323@hotmail.com> wrote in message
> > news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...
> >
> >> So please, if you have had this issue, and you now have £50 coasters
> >> rather than game disks, please post here. And tell anybody else that
> >> you know that has this issue to post here too.
> >
> > Do retail stores in your area offer insurance on the games you purchase? I
> > had one of my defective 360's turn a few games into coasters as well. Ever
> > since then I have been purchasing insurance with every "new" game I get
> > from EB / Gamestop. It's worth it to get full replacement just incase.
>
> I`ve never heard of a shop offering this. So they sell you insurance incase
> you damage the disk, in which case you go to them and they`ll swap it out
> for you? How much does it cost? And do they end up just re cycling the
> disk back to their shelves to try and palm the problem off to someone else
> (in which case it`d presumably be a case of "on your bike" if they didn`t
> pay the insurance), or do they do it properly and send it back to their
> supplier?
>
>
>
They send a lot of them to medical schools where they are glued to a
head-band and used by first year students when examining dummies.

"boodybandit" <allaboutgamez@comcast.net> wrote in message
news:XdSdnYqnfPcRp7PbnZ2dnUVZ_oytnZ2d@comcast.com. ..
>
> "Simon Finnigan" <SimonFinnigan@hotmail.com> wrote in message
> news:596rdfF2jp6kfU1@mid.individual.net...
>> "boodybandit" <allaboutgamez@comcast.net> wrote in message
>> news:3OqdnfBsEb81urPbnZ2dnUVZ_uCinZ2d@comcast.com. ..
>>>
>>> <paulwragg2323@hotmail.com> wrote in message
>>> news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...
>>>
>>>> So please, if you have had this issue, and you now have £50 coasters
>>>> rather than game disks, please post here. And tell anybody else that
>>>> you know that has this issue to post here too.
>>>
>>> Do retail stores in your area offer insurance on the games you purchase?
>>> I had one of my defective 360's turn a few games into coasters as well.
>>> Ever since then I have been purchasing insurance with every "new" game I
>>> get from EB / Gamestop. It's worth it to get full replacement just
>>> incase.
>>
>> I`ve never heard of a shop offering this. So they sell you insurance
>> incase you damage the disk, in which case you go to them and they`ll swap
>> it out for you? How much does it cost? And do they end up just re
>> cycling the disk back to their shelves to try and palm the problem off to
>> someone else (in which case it`d presumably be a case of "on your bike"
>> if they didn`t pay the insurance), or do they do it properly and send it
>> back to their supplier?
>
> It cost $3 dollars to get insurance on a new 360 title (never purchased
> insurnace for any other console so I'm not sure if that's a standard price
> or not).
> I have no idea what EB / Gamestop does with the disc once you return it.
> I think it's just their policy or more stores would offer similar
> insurance.
>
> I actually took a disc back (NHL 2007) that I broke in two pieces because
> I had a hissy fit after my 3rd 360 ate yet another disc on me. I was just
> going to throw it in the trash but my wife said EB told her before they
> will honor any game in any condition as long as you purchase the insurance
> / have a receipt. Sure enough they gave her a brand new copy in it's
> place.

I`m reading this in a UK group, which explain why I`ve not seen a US only
offer :-) Seems a fairly good plan though - not sure I can imagine it
coming into the UK though :-(

In article <XdSdnYqnfPcRp7PbnZ2dnUVZ_oytnZ2d@comcast.com>,
allaboutgamez@comcast.net says...
>
>
>"Simon Finnigan" <SimonFinnigan@hotmail.com> wrote in message
>news:596rdfF2jp6kfU1@mid.individual.net...
>> "boodybandit" <allaboutgamez@comcast.net> wrote in message
>> news:3OqdnfBsEb81urPbnZ2dnUVZ_uCinZ2d@comcast.com. ..
>>>
>>> <paulwragg2323@hotmail.com> wrote in message
>>> news:1177428181.094173.144420@c18g2000prb.googlegr oups.com...
>>>
>>>> So please, if you have had this issue, and you now have £50 coasters
>>>> rather than game disks, please post here. And tell anybody else that
>>>> you know that has this issue to post here too.
>>>
>>> Do retail stores in your area offer insurance on the games you purchase?
>>> I had one of my defective 360's turn a few games into coasters as well.
>>> Ever since then I have been purchasing insurance with every "new" game I
>>> get from EB / Gamestop. It's worth it to get full replacement just
>>> incase.
>>
>> I`ve never heard of a shop offering this. So they sell you insurance
>> incase you damage the disk, in which case you go to them and they`ll swap
>> it out for you? How much does it cost? And do they end up just re
>> cycling the disk back to their shelves to try and palm the problem off to
>> someone else (in which case it`d presumably be a case of "on your bike" if
>> they didn`t pay the insurance), or do they do it properly and send it back
>> to their supplier?
>
>It cost $3 dollars to get insurance on a new 360 title (never purchased
>insurnace for any other console so I'm not sure if that's a standard price
>or not).
>I have no idea what EB / Gamestop does with the disc once you return it.


They have a machine that cuts a layer of the cover coating off which gets rid
of the surface scratches and then they put it back on the shelf. If it has a
deep scratch then it goes to coaster heaven. They went through this with the
PS1 and the PS2 and now the 360. I have not had my 360 scratch anything yet
and my PS3 has yet to scratch anything(fingers crossed). I've noticed that my
PS3 is starting to run rather loud though. Still not as loud as my 360 but its
a bugs me a bit because it was whisper quiet when new.

> I`m reading this in a UK group, which explain why I`ve not seen a US only
> offer :-) Seems a fairly good plan though - not sure I can imagine it
> coming into the UK though :-(
>

Of course not, it's an offer thats of value to the customer and offers a
legitimate service...why the **** would they offer it to the 3rd class
gaming citizens of the UK?



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